Chapter 25

At this moment, another patient came to the hospital to file a complaint. Zhou Wenbin, who was accustomed to avoiding such situations, made an excuse that he had a meeting at the hospital and asked Cheng Xiaohong to handle the reception.

Currently, the Medical Affairs Department had an unwritten rule: male patient complaints were handled by Xu Chunliang, while female patient complaints were handled by Cheng Xiaohong. Old Zhou was still responsible for meetings and would only personally intervene if absolutely necessary.

The patient who came to complain was named Tong Meili, a cashier at a municipal government gas station. She came to complain about the Changxing Hospital's Aesthetic Center. Last month, she had undergone double eyelid surgery at the Changxing Aesthetic Center and was very dissatisfied with the postoperative results, believing it to be a surgical accident that had disfigured her.

Cheng Xiaohong was not the first to deal with her. Last time, she participated in a consultation at the Aesthetic Center, where the department believed the surgery and recovery were both satisfactory, with no surgical errors and no disfigurement as claimed by the patient. They informed the patient that there was a recovery period and advised her to be patient and wait for the final results.

Tong Meili had initially expressed understanding, but after returning home, she continuously called the 12345 hotline to complain about the Changxing Aesthetic Center, causing a negative social impact. Cheng Xiaohong later personally accompanied her to the Dongzhou City Medical Dispute Mediation Center for mediation, but Tong Meili refused to accept it, believing that the city mediation center was colluding with Changxing Hospital.

Cheng Xiaohong greeted Tong Meili with a smile, inviting her into the office and pouring her a cup of tea: "Sister Tong, what brings you here today?"

Tong Meili pointed to her eyes: "Take a good look at my eyes."

Cheng Xiaohong widened her eyes to examine her. To be honest, Tong Meili's appearance did not live up to her name. At forty, she already looked tired, with dull skin and many crow's feet. She had come to the Changxing Hospital's Aesthetic Department to improve her appearance by getting double eyelid surgery.

To be fair, her double eyelid surgery was very successful and looked natural, but it didn't make her look much better. After all, the foundation was there, and double eyelid surgery couldn't completely transform her appearance.

Cheng Xiaohong had also undergone the same surgery, so she had some authority to speak on the matter.

"It looks pretty good!"

"You're lying! Can't you see that my eyes are different sizes? Can't you see that I look worse than before?"

Cheng Xiaohong stared at her for a while but couldn't see any difference in the size of her eyes: "Sister Tong, I think the recovery is going well." Cheng Xiaohong was cautious with her words, being honest that she couldn't see any improvement in her appearance.

Tong Meili sneered: "Of course you would say that, you're all on the same side. But you can't just lie to my face. Before, I had single eyelids, but I still looked decent. After the surgery at your Aesthetic Center, my eyes became different sizes. At first, you said it was part of the recovery period, but it's been over a month, and not only have I not recovered, my eyes have become uglier. My husband doesn't even want to look at me anymore."

"Sister Tong, it's not that serious, is it?"

"How is it not serious? Today, you must give me an explanation, or I will expose this to the entire society. I will expose you!"

Cheng Xiaohong tried to calm her down and planned to invite the head of the Aesthetic Center to explain the situation to Tong Meili.

Tong Meili said: "Fine, call them all. The doctor who performed my surgery is Cai Rongjuan. By the way, don't think I don't know that your hospital's Aesthetic Department is privately contracted. You've taken so much money from me and left me disfigured. I won't let this go."

Xu Chunliang glanced at Tong Meili, who didn't look particularly attractive. In the past, people didn't get double eyelid surgery; the body and skin are gifts from parents, so why would you casually go under the knife? Even if Tong Meili hadn't had the surgery, she wouldn't have looked much better. He couldn't understand why natural beauty wasn't good enough, and why people felt the need to undergo medical beauty procedures, which were essentially human body fabrication projects.

Cheng Xiaohong asked Tong Meili to wait in the adjacent mediation room while she contacted the relevant person in charge of the Aesthetic Center. Some things were better discussed without the patient present.

Cheng Xiaohong first called the head of the Aesthetic Center, Cai Rongjuan, who was in surgery and wouldn't be free for another half hour. The Changxing Hospital's Aesthetic Center was a contracted department, managed by Zeng Hongwen, a man from southern Fujian, who had turned the contracted department into a business.

Zeng Hongwen said he couldn't come and suggested that the Medical Affairs Department handle the matter first, but ultimately, Cai Rongjuan would need to address it.

Cheng Xiaohong hung up, feeling frustrated. She complained that the people from the Aesthetic Center were very troublesome. They were the ones being complained about, yet they didn't take it seriously and pushed everything to the Medical Affairs Department. The key issue was that the Aesthetic Center operated under a cooperative model, making it difficult to handle.

Xu Chunliang said: "The woman causing trouble doesn't look good either."

Cheng Xiaohong glanced outside and called Xu Chunliang over. On the computer were photos of Tong Meili before and after the surgery. Xu Chunliang compared them and confirmed that she looked a bit worse after the surgery, but the difference in eye size wasn't obvious.

Cheng Xiaohong said: "The head of the Aesthetic Department, Cai Rongjuan, is Tan Guoliang's wife. They've had a tough time recently. Just as Old Tan's issues were resolved, his wife is now in trouble."

Xu Chunliang, upon hearing this, sneered: "Tan Guoliang is so capable; let him handle it himself. We shouldn't get involved in this mess."

Cheng Xiaohong said: "You don't understand the situation. The Aesthetic Department is a third-party contract. If the hospital is responsible, the third party will pay, but our hospital's reputation will be damaged. Xiao Xu, you need to go to the Aesthetic Center with me."

"What for?"

"To check if Cai Rongjuan is in surgery. She believes she shouldn't be held responsible and is very消极 about this. If she doesn't show up, we can't have a proper discussion."

Xu Chunliang knew Cheng Xiaohong needed to stay to deal with Tong Meili, so he agreed.

On the way, they encountered Deputy Dean Geng Wenxiu leading a group of administrative staff on a hospital inspection. According to her responsibilities, she was in charge of outpatient medical services and conducted routine inspections twice a week.

Since they met face-to-face, Xu Chunliang politely greeted her.

"Hello, Dean Geng!"

Geng Wenxiu didn't even look at him, striding past with her chest out. She always had this air of superiority.

Xu Chunliang couldn't help but feel frustrated. She was just a small official, yet she had such a big attitude. Even the hospital's big boss, Gu Houyi, didn't have such an attitude. Back in the day, he had led ten thousand followers and wasn't as arrogant as her.

After Geng Wenxiu walked past, she adjusted her glasses and asked the head of the Conduct Office, Li Qiaoyan: "Who was that just now?"

Li Qiaoyan said: "Oh, that's Xu Chunliang, the new officer in the Medical Affairs Department."

"Xu Chunliang?" Geng Wenxiu repeated the name, not yet realizing the impact this young man would have on her future.

Cai Rongjuan was well-known in the Dongzhou beauty industry. A few years ago, she was sent to South Korea for training and learned some advanced beauty techniques.

After Zeng Hongwen from southern Fujian contracted the Aesthetic Department, he and Cai Rongjuan worked well together, investing a lot in her image.

Cai Rongjuan was enthusiastic about social activities and was a member of the district political consultative conference and a member of a democratic party. She was very particular about her attire and had a rather arrogant personality.

Although Xu Chunliang had only been at Changxing Hospital for a short time, he had already noticed the clear class distinctions within the small hospital. These classes were defined by position and wealth. In the medical field, young doctors typically earned low incomes, even if they managed their own beds. If they could become team leaders, their income would significantly increase, and becoming deputy directors or directors would further boost their earnings.

In any era, wealth was the source of confidence, so the saying "wealth brings confidence" was true.

Cheng Xiaohong was quite familiar with Cai Rongjuan. She wasn't in surgery; generally, the Aesthetic Department rarely scheduled surgeries in the afternoon, and even if they did, Cai Rongjuan rarely performed them herself.

When Xu Chunliang arrived at her office, Cai Rongjuan was chatting with a woman dressed like a wealthy lady. Seeing him push the door open, her meticulously made-up face turned stern: "Who let you in? Get out!" Some department heads in the hospital had a big temper and considered themselves superior to others.

Xu Chunliang had knocked, but no one had answered, so he pushed the door open.

Xu Chunliang wasn't intimidated by her aggressive demeanor and looked at Cai Rongjuan: "Are you Cai Rongjuan?"

Cai Rongjuan was taken aback. Xu Chunliang was wearing the hospital's uniform, so she assumed he was a junior staff member, someone she usually didn't take seriously. A junior staff member daring to address her by name was quite bold.

The wealthy lady she was chatting with sensed the tension and smiled: "I'll leave, Director Cai, if you have something to attend to."

Cai Rongjuan was embarrassed, but the awkwardness was of her own making. If she hadn't been so condescending, Xu Chunliang wouldn't have taken the next step.

Xu Chunliang didn't care that she was the head of the Aesthetic Department. If she was going to be arrogant, he would show her the consequences: "I'm from the Medical Affairs Department. A patient has complained about a surgical accident, and they are waiting for you at our office. I came specifically to ask you to go and resolve the issue."

Cai Rongjuan's face turned red. He was giving her no face at all. Didn't he know she was entertaining a VIP? Wasn't he publicly embarrassing her?

The wealthy lady, hearing Xu Chunliang's words, didn't want to stay and picked up her Hermès handbag, leaving.

Cai Rongjuan tried to stand to see her off, but the lady waved her off and hurried away.

Cai Rongjuan's face darkened: "What do you mean? What are you saying in front of my patient?"

"I don't mean anything. I'm just stating the facts and informing you. Please understand, we are here to help you resolve the issue. If you don't go, I will consider it a refusal of our coordination, and the patient will have to communicate with you directly." Xu Chunliang then left without another word.