Chapter 34

Xu Chunliang attended a morning training session at the Health Bureau. At noon, he went to the cafeteria with the meal voucher provided by the organizers and had a buffet. Zhao Feiyang accompanied him, and after a morning of interaction, the two had become very familiar. Xu Chunliang learned that Zhao Feiyang was thirty-nine years old and the deputy director of the Medical Affairs Department at the Central Hospital.

Zhao Feiyang took the initiative to add Xu Chunliang's contact information. During the meal, Zhao Feiyang came across a video about a dispute at the Changxing Hospital's beauty center and showed it to Xu Chunliang.

Xu Chunliang quickly searched for it on his phone and found that the related videos had gained a lot of attention, with netizens overwhelmingly supporting the patient's side. He hadn't expected the situation to escalate so much.

It turned out that the beauty center's contractor was the hospital director Gu Houyi's niece, which he only learned from the video.

Zhao Feiyang said, "Aren't you from the Medical Affairs Department? How could you not know about this big fuss?"

Xu Chunliang frowned. He still had a strong sense of collective honor and didn't want to air the hospital's dirty laundry. "I know about it. This couple is just a bunch of scoundrels. The woman had a double eyelid surgery at our hospital and claimed it was a medical accident that disfigured her. With her looks, who could have disfigured her?"

Zhao Feiyang laughed. He was very interested in the matter and continued browsing related videos. "Putting aside the right and wrong, the situation shouldn't have escalated this much. Now, public opinion is overwhelmingly sympathetic to the patient, and our medical system is being demonized. With the public opinion at this level, the hospital will suffer, and some of the losses will be immeasurable."

Xu Chunliang thought, "An outsider can see things more clearly. It's easy for you to say, but it doesn't affect you. He took a bite of rice and asked, 'If you were in this situation, how would you handle it?'"

"First, calm the patient's emotions. No matter what they demand, give them hope, making them believe that the hospital will seriously consider their requests."

"A delaying tactic?"

Zhao Feiyang smiled. "Exactly, a delaying tactic. As Cao Gui said, 'The first surge of energy is strong, the second is weaker, and the third is exhausted.' First, wear down their anger, prepare for the next negotiation, and quickly investigate their family background and social connections. Everyone has a weakness, and once you find their weakness, you'll find a way to solve the problem."

Xu Chunliang hadn't taken the dispute seriously from the beginning, mainly because he had no good impression of Cai Rongjuan and didn't want to exert himself for such a woman.

Zhao Feiyang was not a simple person. He handled things systematically and knew when to advance and retreat. If he were the head of the Medical Affairs Department at Changxing, he would definitely be better than Zhou Wenbin, not just a little better.

"Your method is good, but the situation has already escalated, and these methods might not be very effective now."

Zhao Feiyang said, "Public opinion is a double-edged sword. They can use it, and so can you. Although freedom of speech is valued, spreading unverified information is not acceptable, or society would be in chaos. You should contact the internet monitoring department immediately to remove these videos and warn the instigators. If they are found to be spreading false information, you can pursue legal action. Issue a clarification statement as soon as possible to minimize the negative impact."

Xu Chunliang praised, "You're good. It's a waste for you not to be the head of the Medical Affairs Department."

Zhao Feiyang laughed. "The hospital does have plans to promote me."

"I think you can do it. When you become the director, I'll treat you to a meal to celebrate."

"Deal!"

When Xu Chunliang returned to the hospital, it was almost time to leave. He could have skipped coming, but with such a big incident, it wouldn't look good if he, as a member of the Medical Affairs Department, didn't show up.

Back in the office, no one was there. He placed the souvenir from the organizers on Zhou Wenbin's desk.

At that moment, Cheng Xiaohong came back crying. Xu Chunliang was surprised. "What's wrong?"

He didn't ask, and Cheng Xiaohong burst into tears, sobbing on the desk.

Xu Chunliang said, "If you have something to say, just say it. Don't cry. We're alone here, and if you cry, others might think I did something to you."

Cheng Xiaohong couldn't help but laugh, wiping her tears. "Go away, I'm so angry... Those old ladies were cursing everyone, saying such nasty things... Sob..."

If it were a few big men bullying her, Xu Chunliang would have gone to help her immediately. But hearing it was a group of old ladies, he was at a loss. "I was fine when I left. Why did it suddenly get so tense?"

Cheng Xiaohong just kept crying and didn't answer.

Xu Chunliang found it boring. With only the two of them in the office and Cheng Xiaohong crying non-stop, he was annoyed and took off his work clothes, preparing to leave. Just as he stepped out of the office, he met Zhou Wenbin, who had several scratch marks on his face, clearly from being scratched, and his face was red and swollen with anger.

Xu Chunliang had never seen him so disheveled. "Director Zhou, where have you been?"

Zhou Wenbin was furious and had nowhere to vent. "Where have you been all day?"

"Didn't you send me to the Health Bureau for a meeting?"

Zhou Wenbin was so angry that he forgot about it. He sighed and gestured for Xu Chunliang to come in.

Xu Chunliang, not one to miss a show, followed him back to the office. A lot must have happened while he was away. The Medical Affairs Department had suffered a significant defeat, and their appearance clearly showed they had lost the battle with the patients.

Zhou Wenbin sat back at his desk, picked up his large teacup, and found it empty.

Xu Chunliang, having worked in administration for some time, was quick to notice and quickly refilled the teacup for him.

Zhou Wenbin took the tea and said, "Xu, I was so angry, don't take it to heart."

Xu Chunliang smiled. "Boss, with your temper, who could make you this angry?"

Zhou Wenbin sighed. "It's all because of that mess at the beauty center. I said I wouldn't go, but they kept calling, insisting I come. I don't know where Tong Meili found those hooligans, cursing everyone. I just tried to calm them down, and look what they did to me."

Cheng Xiaohong looked up and, seeing Zhou Wenbin's disheveled state, suddenly realized she was lucky to have only been cursed. She couldn't help but laugh.

Zhou Wenbin glared at her. How could she be so gleeful? Indeed, the best way to cheer up someone who feels wronged is to show them someone worse off, making them feel that life is still good and fortunate.

Cheng Xiaohong realized she shouldn't laugh and, using the excuse of having a date, quickly left the scene. If she stayed, she might not be able to hold back her laughter at the sight of Zhou Wenbin's face.

Zhou Wenbin recounted the day's events from start to finish. He was also very frustrated and wouldn't have shared so much with a subordinate otherwise.

After listening to him, Xu Chunliang sighed. "Director Zhou, can I, as an outsider, give some advice?"

Zhou Wenbin thought, "You're not an outsider; you're part of our Medical Affairs Department." "Sure! I'd like to hear the young people's opinions."

"We should first calm the patients' emotions. No matter what they demand, give them hope, making them believe the hospital will seriously consider their requests."

Zhou Wenbin nodded. "A delaying tactic?"

"Exactly, a delaying tactic. As Cao Gui said, 'The first surge of energy is strong, the second is weaker, and the third is exhausted.' First, wear down their anger, prepare for the next negotiation, and quickly investigate their family background and social connections. Everyone has a weakness, and once you find their weakness, you'll find a way to solve the problem."

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