Chapter 70

Of course, Yang Zhenggang, who is a stubborn troublemaker, is an exception. He can only make things worse. These two patients' family members look well-mannered and refined; they don't seem to be troublemakers. Such people are usually easy to reason with. The devil fears the bold, and the Medical Affairs Department is most afraid of people like Wang Dali, who are rascals.

The Medical Affairs Department is a department that coordinates the relationship between doctors and patients, not one that must rush to the front. Whoever is responsible should bear the responsibility, and whoever causes trouble should explain it themselves. With this mindset, Huang Lide cleverly gathered the relevant personnel and invited them all to the Medical Affairs Department.

Yu Mo and Wang Zhaogang first went to the mediation room to discuss a strategy, and then planned to arrange a meeting with the patients. However, an unexpected situation occurred.

Wang Zhaogang was very unhappy that this matter involved his department, and he was not going to speak politely: "Director Yu, what do you mean by this?"

Yu Mo said, "Director Wang, I am not targeting your department. I am just discussing the facts."

"Is this not targeting our department? Why are you involving us in your own problem?"

Yu Li also had a bad temper: "What do you mean by my own problem? Director Wang, your ultrasound report clearly states that it was an early intrauterine pregnancy."

"An early intrauterine pregnancy sonogram!" Wang Zhaogang corrected loudly.

"You don't need to shirk responsibility. We all understand what this report means."

"Who is shirking responsibility? When did our ultrasound report represent a clinical diagnosis? Get it straight, we are an auxiliary department, and ultrasound is an auxiliary examination. It cannot be the sole basis for a clinical diagnosis."

"According to you, what is the point of your ultrasound department existing?"

"Our existence is to help you diagnose, not to clean up your mess!" Wang Zhaogang also had a lot of anger in his heart.

"Are you really so vulgar? Can you show some professionalism?"

"If you had professionalism, why wouldn't you take responsibility for your own mistakes? Why are you involving us in your misdiagnosis?"

Their voices grew louder and louder. They started arguing with each other before even meeting the patients.

Huang Lide didn't expect the situation to escalate like this. He advised them, "Both of you, calm down. The patients are right next door. It's not good for them to hear this."

Wang Zhaogang said, "Old Huang, be clear. What do you mean by calling me here? Is it that even the Medical Affairs Department thinks our ultrasound department should bear responsibility in this matter?"

Huang Lide said, "I didn't say that!"

Yu Mo glared at Huang Lide, "Do you think it's all my responsibility?"

"I didn't say that. I called you here to discuss how to divide the responsibility..."

Wang Zhaogang rudely interrupted him, "Enough, I just can't understand the mentality of you clinical doctors. When something happens, you immediately push it onto the auxiliary departments. You don't dare to take responsibility for your own mistakes? You don't think of us when you make money, but as soon as there's a misdiagnosis or a problem, you immediately blame us. Are we auxiliary departments all bastards?"

"Wang Zhaogang, how can you talk like that? Can you say you have no responsibility at all?" Yu Mo waved the copy of the ultrasound report, almost poking Wang Zhaogang's nose.

"Don't talk to me about responsibility. Who made the clinical diagnosis? The patient came to you, not us. To clear yourself, you have no basic professional ethics, pushing us away and thinking we are easy to bully?"

Huang Lide knew that their meeting would be like a clash of thunder and lightning. He would never have organized this negotiation. Since he caused the problem, he had to act as a mediator: "Both directors, please calm down."

Wang Zhaogang said, "Tell me how to calm down?"

Yu Mo said, "I don't think we need to continue this discussion. Negotiating with the patients is your responsibility in the Medical Affairs Department. You decide how to handle it!"

Cheng Xiaohong knocked on the door and entered, "Director Huang, the patients' family members are getting impatient."

Huang Lide said, "Can the two directors first explain the situation to the patients' family members, and then..."

Yu Mo shook her head and left the room. Seeing her leave, Wang Zhaogang had no reason to stay. In his view, this matter had nothing to do with their ultrasound department.

The patients' family members also heard the argument next door but didn't know what was happening. Huang Lide had promised to arrange a meeting with Yu Mo, but she refused, making an immediate meeting impossible. Huang Lide had clearly promised them, and now the patients' family members were unhappy. They demanded to see the hospital director, and if this request was not met, they would publicize the matter on social media.

Huang Lide panicked. Previously, the chaos caused by Tong Meili's couple led to Gu Houyi's resignation. Now, any social attention would harm Changxing Hospital, especially since the patients had a solid case.

Yang Zhenggang was no help, so Huang Lide asked Cheng Xiaohong how to handle the situation. Cheng Xiaohong had already seen that the two new people were not capable. If Xu Chunliang were here, the situation would not have escalated to this point. Xu Chunliang's long absence proved he was deliberately avoiding the issue, wanting to see these two people fail.

Cheng Xiaohong decided to play dumb and not offer any advice. Huang Lide had no choice but to contact Deputy Director Yan Huiyi, hoping he would find time to meet with the patients' family members.

Yan Huiyi was furious when he heard about it. Each administrative department has its own responsibilities, and such a small matter should not bother him. He told Huang Lide that he had many important things to handle and that Huang Lide should take responsibility.

Not long after Yan Huiyi hung up, Director Zhao Feiyang called, asking what was going on. As the deputy director in charge, why was he not informed about such a significant issue in the Medical Affairs Department?

Yan Huiyi thought Huang Lide was overstepping, but he soon realized that the female patient, Zhao Xiaohui, was a host on the Dongzhou TV Life Channel, a well-known figure in Dongzhou.

She came today to negotiate first, but if they couldn't resolve the issue, she would publicize it.

Yan Huiyi realized the severity of the situation and broke out in a cold sweat. Changxing Hospital was really having a bad year. He quickly assured Zhao Feiyang that he would go and calm the patients' family members, trying to control the situation.

Zhao Feiyang wasn't interested in his assurances and hung up without waiting for him to finish.

Yan Huiyi hurried to the Medical Affairs Department and personally received the patients' family members. After more than an hour of communication, he finally understood their specific demands.

The patients' family members were not unreasonable. They left a list of conditions and agreed to give them three days to consider.

After sending off the patients' family members, Yan Huiyi called a meeting in the small conference room, and Yu Mo and Wang Zhaogang, upon receiving the notice, had to attend.

Yu Mo met Xu Chunliang, who was late, at the conference room door. Xu Chunliang smiled at her, "Director Yu, are we having a meeting?"

Yu Mo nodded, but she couldn't smile now.

Everyone sat down in the small conference room. Yan Huiyi, who had just finished talking, was still there, holding the list of conditions from the patients' family members and studying it carefully. Seeing everyone gathered, he handed the list to Cheng Xiaohong and asked her to make copies for everyone.

Yan Huiyi cleared his throat and looked at Xu Chunliang, "Xu, where were you just now?" Xu Chunliang was currently in charge of the Medical Affairs Department and should have been present in that situation.

"I went to the Traditional Chinese Medicine Department to handle a doctor-patient dispute."

Huang Lide chimed in, "Xu, there are priorities. You should have come here first."

Xu Chunliang said, "Old Huang, when did you come back? Where did you go?"

"I've been in the hospital all along. I handled that dispute just now."

Xu Chunliang said, "Handled it like this? You didn't even understand the patients' family members' conditions and invited Directors Yu and Wang to meet them face-to-face. Really, you should have some clinical experience, how can you lack such basic knowledge?"

Huang Lide was speechless. Was this guy criticizing him? What right does a young man have to criticize me? He couldn't show weakness in front of everyone: "Xu, how can you talk like that? Who lacks common sense?"

Yan Huiyi said, "Both of you, stop talking. We haven't even started, and you're already... arguing... don't you fear being laughed at!" He glanced at Yu Mo and Wang Zhaogang, having heard about their argument.

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